Refund Policy - DLW Cinema Club

1. Policy Overview

At DLW Cinema Club, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which you may request a refund for your movie ticket bookings.

Please read this policy carefully before making your booking. By completing a booking on our platform, you acknowledge that you have read and understood this Refund Policy.

2. Refund Eligibility

DLW Cinema Club does not offer cancellations or refunds for change-of-mind, or missed shows. All ticket sales are final once a booking is confirmed.

Refunds are available only under the following conditions:

Show Cancelled by Administration: If DLW Cinema Club cancels a show for administrative, technical, or operational reasons, you are eligible for a full refund.

            ⚠️ Important: There is no self-cancellation option. Refunds are issued only when a show is cancelled on administrative grounds, or in the payment-error cases.
        

3. Refund Timeline

Scenario	Processing Time	Refund Amount
Show cancelled by administration	5-7 business days	100% of ticket price
Technical error	5-7 business days	100% of payment
Payment method refund	5-10 business days	To original payment method

Note: Processing times begin after your refund request is approved. Some payment providers may take additional time to process the refund.

4. How to Request a Refund

Since refunds only apply to shows cancelled by the administration, or payment errors, there is no self-service cancellation option in your account. If your show was cancelled or you were incorrectly charged, follow these steps:

Log in to your DLW Cinema Club account
Navigate to "My Bookings" and note your booking reference number
Contact our customer support team with your booking reference and reason for the refund request
Our team will verify the show cancellation or payment error before approving the refund

You will receive a confirmation email once your refund is approved and processed.

5. Refund Exceptions and Non-Refundable Scenarios

Refunds will NOT be processed in the following cases:

Self-Cancellation: DLW Cinema Club does not offer cancellations initiated by the member, at any time before or after the show
Missed Shows: If you miss your show for any reason
Incorrect Booking Details: If you booked wrong show/date due to your own error
Lost or Forgotten Tickets: If you lose your digital ticket
Personal Reasons: Refunds are not available if you simply change your mind
Fraudulent Bookings: Bookings identified as fraudulent will not be refunded
After Show Commencement: No refunds are available once the show has started

6. Contact for Refund Inquiries

If you have questions about refunds or need to escalate your request:

🏢 DLW Cinema Club Customer Support

📞 +91 9794862506

7. Changes to This Policy

DLW Cinema Club reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services constitutes acceptance of any modifications to this policy.